Full read-write Claude connector for Dialpad
Let Claude send messages and place calls from your Dialpad number
Stop switching apps to text a contact or log a call after a conversation. Claude works inside Dialpad: it drafts the message, stages the outbound call, and updates the contact where the conversation already lives, sending only once you approve.
Dialpad is an AI-powered business communications platform for calls, SMS, and team messaging. People want Claude to do more than read call logs and transcripts: to send messages, place outbound calls, and update contacts on their behalf.
What is a Dialpad MCP server?
A Dialpad MCP server is a small hosted service that exposes Dialpad's data and actions to Claude over the Model Context Protocol, so Claude can draft, send, and triage messages inside your own account. We build it as a custom connector with separate read and write tools, and destructive actions stay gated behind your approval.
What can Dialpad's current connector do today?
Dialpad ships an official MCP server with a standard set of tools across calls, messages, and transcripts. It covers common actions, but the tool set is fixed, so the scoping, custom fields, and human-in-the-loop gating a real workflow needs are often left out. A custom Dialpad connector wraps the same API to deliver fuller coverage with controls bounded by your account's permissions.
What does full read-write Dialpad access unlock?
Full read-write Dialpad access lets Claude send an SMS or team message, trigger an outbound call from your number, update a contact, and act on a transcript or voicemail once you approve. The follow-up and logging that used to mean switching apps happen where the conversation already lives.
- Send an SMS or team chat message to a contact or channel
- Trigger an outbound call from your Dialpad number after you confirm
- Create or update a contact with details pulled from a transcript
- Send a follow-up text drawn from a recent call summary
- Add a tag or label to a call record once a conversation wraps
Can Claude send a text or team message in Dialpad?
Yes. With a custom read-write Dialpad connector, Claude can draft an SMS to a contact or a message to a team channel and send it through your number. Sending is a separate, gated action, so the message is staged for your review and only goes out once you confirm it.
Can Claude place an outbound call through Dialpad?
Claude can trigger click-to-call from your Dialpad number, staging an outbound call to a contact you name. Placing a call is a gated write action that runs only after you approve it, so Claude sets up the call but never dials anyone on its own.
Can Claude update a contact in Dialpad from a call?
Yes. Claude can create or update a contact with details pulled from a transcript, and add a tag or label to a call record once a conversation wraps. It authenticates with your own credentials, so it inherits your existing Dialpad permissions and never reaches further than your account already does.
How a Dialpad connector works
We build a small MCP server that authenticates to Dialpad with OAuth 2.0 or a scoped API key, using the narrowest scopes the work needs. Read tools (call logs, transcripts, contacts) and write tools (send message, place call, update contact) are separated, and outbound or destructive actions like send and call require your confirmation. Claude only ever has the access your own Dialpad account already has, and the server can sit behind IP allowlisting if your account is locked down that way.
Frequently asked questions
Can Claude send a text or place a call through Dialpad?
Will Claude send messages or dial numbers without my approval?
Does the Dialpad connector get more access than I have?
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