Full read-write Claude connector for Aircall
Make Claude tag calls, add notes, and update contacts in Aircall
Stop logging calls by hand in the Aircall console. Claude tags the call, drops a note on the record, and keeps the contact up to date right where the conversation already lives, and only dials out once you approve.
Aircall is a cloud phone and call-center platform that teams use to run support and sales lines, with call logs, contacts, tags, and notes behind its public API. People want Claude to do more than summarize call history: to tag calls, add notes, update contacts, and start outbound calls on their behalf.
What is an Aircall MCP server?
A Aircall MCP server is a small hosted service that exposes Aircall's data and actions to Claude over the Model Context Protocol, so Claude can draft, send, and triage messages inside your own account. We build it as a custom connector with separate read and write tools, and destructive actions stay gated behind your approval.
What can Aircall's current connector do today?
Today, Aircall has no first-party Claude connector, so any access goes through its public API. A read-only setup can pull call logs, contacts, and tags, but generally cannot tag a call, leave a note, update a contact, or trigger a dial. A custom Aircall connector adds those write actions with scoped credentials and human-in-the-loop controls.
What does full read-write Aircall access unlock?
Full read-write Aircall access lets Claude tag a call, add a note or comment to a call record, create or update a contact, assign tags for routing, and start an outbound call from a connected number once you approve. The after-call logging and contact upkeep that used to mean console clicks happen where the call already lives.
- Add a note or comment to a specific call record after a conversation
- Apply or remove tags on a call to drive triage and reporting
- Create or update a contact with the right phone numbers and details
- Start an outbound call from a connected Aircall number once you approve
- Look up a contact's recent calls and propose follow-up notes
- Insert or update a tag definition your team uses for routing
Can Claude tag calls and add notes in Aircall?
Yes. With a full read-write Aircall connector, Claude can apply or remove tags on a call to drive triage and reporting, and attach a note or comment to a specific call record after a conversation. A read-only setup can only surface the call history, not write back to it.
Can Claude create and update contacts in Aircall?
Claude can create a new contact or update an existing one with the right phone numbers and details, and look up a contact's recent calls to propose follow-up notes. The contact upkeep that used to mean console clicks happens in place, scoped to what your Aircall credentials already allow.
Will Claude place outbound calls in Aircall without my approval?
No. Starting an outbound call from a connected Aircall number is a separate, gated action. Claude can look up the contact and prepare the dial, but the call is placed only after you confirm it. Tagging and notes flow freely while outbound dialing always waits for a human.
How an Aircall connector works
We build a small MCP server that authenticates to Aircall with a scoped API ID and token, never broader than the account it runs against. Read tools (list calls, look up a contact, read tags) and write tools (add note, tag, update contact, start call) are separated, and outbound or destructive actions like start a call require your confirmation. Where the server runs on a fixed host, we can pair it with IP allowlisting behind a firewall.
Frequently asked questions
Can Claude tag calls and add notes in Aircall, not just read call logs?
Will Claude place outbound calls without my approval?
Does the Aircall connector get more access than my own credentials?
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